Privacy Policy

1.Information We Collect

At mymerch, we collect personal and business-related information to ensure smooth and efficient operations. This includes your company’s name and address, which are essential for order processing, invoicing, and shipping. We also collect contact details such as the name, phone number, and email address of your designated point of contact to facilitate effective communication and delivery coordination.

Additionally, we may collect business identifiers like your GST number or PAN, if applicable, to comply with invoicing and tax regulations. Your order history is maintained to help us offer faster support and streamline future purchases. While we do not store any card or bank details, we do collect payment-related information such as transaction IDs and confirmations solely for reconciliation and payment verification purposes.

2.How We Use Your Information

We use the information you provide to efficiently process your orders and deliver customised products tailored to your specifications. To enhance your experience, we may also remember your preferred products, designs, or order preferences for future transactions. Your contact information enables us to send essential communications such as order confirmations, invoices, delivery updates, and promotional offers, if you have opted to receive them. Additionally, your data may be used for legal and accounting purposes, particularly for maintaining accurate records related to invoicing and tax compliance.

3.Data Sharing and Disclosure

We do not sell or trade your personal or business information to any third party. However, your data may be shared with trusted entities strictly for operational purposes. After you complete the add-to-cart process, a member of our team will contact you via phone to gather the necessary details required for generating the invoice. Our IT and support teams, who are bound by confidentiality agreements, may also access your information to ensure the proper functioning and maintenance of our platform. In rare cases, we may be required to disclose your information to legal authorities, but only if mandated by law or in response to audits or fraud investigations.